Shipping policy

We want your order to reach you safely and on time. This policy explains our dispatch times, delivery options, costs, and what happens in the rare event of a problem.

This policy should be read together with our Returns, Refunds & Exchange Policy and our Terms & Conditions.

1. Dispatch & Processing Times

In-Stock Items

  • Dispatched within 1–2 working days of your order being placed and payment cleared.

Made-to-Order, Made-to-Measure & Bridal Orders

  • Crafted specifically for you.

  • Typical lead time is 8–10 weeks.

  • Your production and dispatch timeline will be confirmed in writing before work begins.

Order Cut-Off Time

  • Orders placed before 14:00 (UK time) on a working day begin processing the same day.

  • Orders are processed Monday to Friday, excluding UK public holidays.

Peak Periods

  • During festive and wedding seasons, dispatch may take slightly longer.

  • Any expected delay will be shown at checkout or communicated via email.

2. UK Delivery Options & Charges

Delivery Service Estimated Delivery Time Cost
Standard Tracked & Signed 2–4 working days £3.95 (FREE over £150)
Express Tracked & Signed 1–2 working days £6.95
Next-Day Tracked Next working day £9.95
Bridal & High-Value White-Glove 1–2 working days £14.95 (FREE over £1,000)
Click & Collect – Southall & Wolverhampton When ready Free
International Tracked 3–10 working days From £9.95 (calculated at checkout)

Important Information

  • Delivery timeframes are estimates from the date of dispatch, not the date of order.

  • Made-to-order lead times are not included in the delivery estimates above.

  • All UK parcels are sent using a tracked and signed-for service.

  • Next-Day Delivery applies to orders placed before 14:00 on a working day and is available on working days only.

  • Click & Collect availability is shown at checkout.

3. Tracking & Delivery

  • Once your order has been dispatched, we will email you a tracking number and a link to follow your parcel.

  • Our couriers will normally make up to three delivery attempts. After this, the parcel may be held at a local depot or collection point where you can arrange redelivery or collection.

  • Please provide a complete and accurate delivery address. We are unable to deliver to PO Box addresses.

  • We cannot accept responsibility for orders delayed or lost due to incorrect or incomplete address details supplied at checkout.

  • If you need to change your delivery address, please contact us as soon as possible and within 6 hours of placing your order, or before dispatch if earlier.

  • Once an order has been dispatched, the delivery address cannot be changed.

4. International Delivery

Worldwide Shipping

  • We ship worldwide.

  • International orders are sent via tracked courier services such as DHL or FedEx.

  • Estimated delivery times and charges are calculated and displayed at checkout based on destination and parcel weight.

Duties & Taxes

  • For deliveries outside the UK, import duties, taxes, and customs clearance fees may be charged by the destination country.

  • These charges are the responsibility of the customer unless a Delivered Duty Paid (DDP) option is offered and selected at checkout.

  • Any such charges are imposed by the relevant authorities and not by Yashwanti London.

Customs Delays

  • International shipments may be delayed by customs processing, which is outside our control.

International Returns

  • Please refer to our Returns Policy.

  • To avoid additional import charges, return parcels should be clearly marked "Returned Goods".

5. Risk, Delays & Lost Parcels

Risk & Ownership

  • Risk in the goods passes to you when the order is delivered to the address provided by you, or to a person or safe place nominated by you.

  • Ownership of the goods passes once full payment has been received.

Delayed or Lost Parcels

  • If your tracking shows no movement, or your parcel is significantly delayed, please contact us.

  • We will investigate with the courier and work to resolve the issue as quickly as possible.

Events Outside Our Control

  • We are not liable for delays caused by circumstances beyond our reasonable control, including:

    • Severe weather

    • Courier disruptions

    • Customs processing delays

  • However, we will always do our best to help resolve any issues.

Your Statutory Rights

If we do not deliver within the agreed delivery timeframe (or within 30 days where no timeframe was agreed), you may be entitled to a refund under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Nothing in this policy affects your statutory rights.